711cucu Privacy Policy

1. Introduction

711cucu ("we", "our platform" or "711cucu.net") is committed to protecting the privacy of every user who accesses and uses our services. This Privacy Policy explains in detail how we collect, process, use and protect your personal information when you register an account, make a deposit, join a game or interact with any part of our platform.

By using 711cucu, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, we encourage you to contact us before continuing to use the platform.

This policy applies to all users aged 21 and above and is supplementary to the Terms and Conditions you agreed to upon registration.

2. Personal Information We Collect

In operating our platform, 711cucu may collect various categories of personal information. This collection is done directly from you during registration or use, or automatically through technologies such as cookies and system logs.

Information collected directly includes:

• Full name as stated on your MyKad or valid identification document
• Active mobile phone number registered in Malaysia
• Email address used for account communications
• Date of birth for age verification purposes (21+)
• Payment account information such as your Touch 'n Go eWallet, DuitNow, Boost or ShopeePay account number
• Transaction history including deposits, withdrawals and betting activity
• Any identity verification documents you submit during the KYC process

Information collected automatically includes:

• IP address and general geolocation data
• Device type, operating system and web browser used
• Activity logs including pages visited, session duration and login frequency
• Technical cookie data required for the platform to function correctly

3. Purpose of Use of Information

Every piece of information we collect has a clear and legitimate purpose. 711cucu does not use your data for any purpose outside the scope stated here without notifying you and obtaining your consent.

Your personal information is used for the following purposes:

• Creating and managing your member account
• Processing deposits, withdrawals and other financial transactions securely
• Verifying your identity to meet international licensing requirements
• Providing customer support via live chat and email
• Sending important notifications relating to your account, active promotions and platform updates
• Detecting and preventing fraud, money laundering and activities that violate the law
• Improving the user experience based on aggregated usage patterns
• Complying with legal obligations and applicable regulatory requirements

4. Sharing Information with Third Parties

711cucu respects the confidentiality of your information. In general, we do not share your personal information with outside parties except in the circumstances set out below:

• Payment service providers: Transaction information that must be shared with e-wallet providers, banks or crypto processors to facilitate your transactions.
• Game software providers: The minimum data required to operate games on the platform, excluding your financial information.
• Statutory authorities: When required by law, court order or a legitimate enforcement agency for the purposes of investigation or crime prevention.
• Identity verification services: Third parties involved in the KYC process to verify your identity in accordance with licensing requirements.

All third parties working with 711cucu are required to comply with data protection standards equivalent to ours and are not permitted to use your information for any other purpose.

5. Use of Cookies and Tracking Technologies

The 711cucu platform uses cookies and similar technologies to ensure core website functions run smoothly and to improve your user experience. Cookies are small text files stored on your device when you visit our website.

We use several types of cookies:

• Essential cookies: Required for core functions such as login, account sessions and platform security. These cannot be disabled.
• Performance cookies: Help us understand how users interact with the platform for ongoing improvements.
• Functional cookies: Remember your preferences such as language and display settings to make repeat visits easier.

You can manage or disable cookies through your web browser settings. However, some platform functions may be affected if essential cookies are disabled.

6. Data Security Measures

711cucu continuously invests in information security infrastructure to ensure your personal data remains protected at all times. Among the security measures we have in place:

• 256-bit SSL encryption for all communications between your browser and our servers
• Strict internal access controls — only designated staff are permitted to access sensitive data
• Continuous system monitoring to detect any suspicious activity
• Regular data backups and tested disaster recovery procedures
• Periodic vulnerability assessments and penetration testing by third-party security experts

While we take all reasonable steps, no data transmission system over the internet can be guaranteed 100% secure. If you suspect your account has been compromised, please contact our support team immediately.

7. Your Rights as a User

As a user of the 711cucu platform, you have the following rights regarding your personal information:

• Right of access: You may request a copy of the personal information we hold about you at any time.
• Right of correction: You have the right to correct any information that is inaccurate or incomplete in your account.
• Right of deletion: You may request deletion of your personal data, subject to legal requirements and our obligations to retain certain records.
• Right to withdraw consent: For data processing that relies on your consent, you may withdraw that consent at any time.
• Right to object: You have the right to object to the processing of your data for direct marketing purposes.

To exercise any of the above rights, please contact our support team via live chat or email. Requests will be processed within a reasonable timeframe in accordance with our internal procedures.

8. Data Retention Period

711cucu retains your personal information for as long as your account is active or as long as necessary to fulfil the purposes stated in this policy. After an account is closed, we may retain certain records for a period stipulated by law or applicable regulatory requirements.

Financial transaction records, account agreements and KYC documents are typically retained longer than other records as they are subject to record-keeping requirements set by financial authorities. Once the specified retention period has elapsed, such data will be securely deleted or anonymised.

9. Age Restriction and Protection of Young Users ⚠

The 711cucu platform is strictly for users aged 21 and above only. We do not knowingly collect personal information from individuals below this age.

During registration, we carry out age verification through the information you provide. If we find that an account has been registered by an underage user, that account will be suspended immediately and all related data will be deleted in accordance with the procedures in place.

If a parent or guardian discovers that their minor child or ward has registered an account, please contact us immediately so that appropriate action can be taken.

10. Changes to This Privacy Policy

711cucu reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any material changes will be communicated to you via notifications on the platform or by email.

The latest version of this Privacy Policy is always available on this page. Your continued use of the 711cucu platform after any changes take effect will be considered your acceptance of the updated terms.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact the 711cucu support team through the following channels:

• Live chat on the platform — available 24 hours a day, 7 days a week
• Email: [email protected]

Our team will respond within a reasonable time and will work to resolve every enquiry thoroughly. Our support service is available in Bahasa Melayu and English.

Useful Links

The following documents complement this Privacy Policy: